Return and Refund Policy
Overview
Thank you for shopping with us! We want to ensure that you have a positive experience, and we’re here to assist you with any returns or refunds. Please read our policy carefully to understand your rights and responsibilities.
Eligibility
- You may return most new, unopened items within 15 days of delivery for a full refund.
- Items must be in their original packaging and in the same condition as when you received them.
- Some items, such as personalized or perishable goods, are not eligible for return.
How to Initiate a Return
- Contact our customer service team via email or phone to initiate the return process.
- Provide your order number and a brief description of the reason for the return.
- We will provide you with instructions on where to send the item.
Refunds
- Once we receive the returned item, we will inspect it and process your refund.
- Refunds will be issued to the original payment method within 5 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
- If you received a defective or damaged item, we will gladly exchange it for a new one.
- Contact our customer service team to arrange an exchange.
Return Shipping
- You are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method to ensure safe delivery.
Contact Us
If you have any questions or need assistance, please contact our customer service team at info@kurrasah.store.